Bandai MGEX 1/100 Strike Freedom Gundam

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns or order cancellations for reasons other than our error or a defective product will be subject to a 3.5% restocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

At Laplace Hobby Center, we strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days. Shipping rates and delivery times vary based on your location and selected shipping method. Tracking information will be provided once your order has shipped.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Are you tired of missing releases of highly sought after collectibles and toys that have sold out? Pre-ordering products helps you avoid this frustration and makes the process a hassle-free and enjoyable experience!

Once a manufacturer announces a new item and gives us the ok to publish, we will list it for presale with an estimated arrival date. A Pre-Order means we are taking advanced orders for the item. It has either not been released or has not yet arrived at our warehouse.

Pre-order Arrival Dates
Every product on pre-order lists has an estimated arrival month. Our product team is in constant contact with all of the different vendors we work with to try to obtain the most up to date information as possible. Once we are told something has changed, we will update the listings.

We would all like pre-orders to show up within the expected time frame, but unfortunately the toy and collectable industry can have some delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late. We don't recommend pre-ordering products as gifts or for special occasions that are time sensitive due to the possibility of delays.

What does it mean when it says Quarter arrival?
This is the estimate of arrival for a preorder item. This means the item is expected within a window of arrival and an exact month is not yet available. Here's a break down of each quarter and what it consists of:
Quarter 1 is January - March
Quarter 2 is April - June
Quarter 3 is July - September
Quarter 4 is October - December

Pre-order Cancelation
You can cancel most pre-orders at any time prior to their arrival at our warehouse. All of this can be done by contacting our support team at info@laplacehobbycenter.com. in most cases there is a 5% fee to cancel a pre-order item or no fee for store credit.

Pre-order Payment
We are on a live payment checkout meaning that orders are charged at time of purchase.

Arrival notices
When possible we will send out notification that a pre-order is arriving soon. This will allow you to review your shipping address, and shipping information before your order is processed.

Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping.

Pre-order Pricing
Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale.

If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.

In rare circumstances, mandatory price changes may happen to a pre-order. This could occur when we receive a solicitation from a vendor with a pricing error or when product import tariffs are assessed by the United States government. In the event that the price increases, we will notify affected customers. As always you are free to cancel your pre-order at any time.

Pre-order Address Changes
Please contact our support team at info@laplacehobbycenter.com for assistance with updating an address on your order. Updating your default account address will NOT update previously placed orders. Please contact us for assistance with changes to orders already placed.
Pre-order Fulfillment
We work hard to fill every pre-order we take, but occasionally a situation may be out of our control. If we cannot fill your pre-order, we will contact you and give options and estimated arrival. if you wish to cancel it there will be no cancellation fee for this.